SAMPLE INTERVIEW QUE
STIONS
Before you start an interview, make sure you have a clear picture of the criteria and standards of
performance that will make or break the job, and limit your questions to those factors.
The categories below are common job req
uirements (in alphabetical order) and the types of questions you
might use to judge whether candidates fit those qualifications. Adapt and tailor each set of questions to
the specific job description you need to fill.
Warm
-
Up
What interested you in appl
ying for this position?
Tell us a little about your work history.
Adapta
bility
Describe supervisors that you have found easiest to work with. What about the most difficult?
You’ve probably had this experience: You worked hard on something, only to be
told to change priorities
and do it some other way. How did you handle that?
What kinds of problems have you had in switching from one job to another?
Administrative/Management
What is important to you in a job?
Describe an important goal that you ach
ieved in the past. What strategies did you use to achieve it?
What part of your work has given you the greatest feelings of achievement and satisfaction?
What are the most important administrative responsibilities you have taken on? How well did you li
ke
How do you like to be managed? What are your expectations of your supervisor?
What are your expectations of your co
-
workers?
What is it like to work with you? How would your colleagues describe you?
Give me an example of a problem you faced
on the job, and tell me how you solved it.
What makes working here interesting to you?
What parts of your work have you found the most frustrating or dissatisfying?
Analysis
What do you do to keep informed about possible work
-
related problems?
Describe
a project or idea you originated. How did you know it was a good idea?
What kind of problems have people recently called on you to solve? Tell me what you have devised.
Have you ever recognized a problem or opportunity before anyone else? What happen
ed?
Describe a situation in which you were able to read another person effectively and guide your actions by
your understanding of his/her individual needs or values.
Give me an example of a time when you had to analyze another person or situation carefu
lly in order to be
effective in guiding your action or decision.
Attention to Detail
Describe a situation in which you felt it necessary to be very attentive and vigilant to your environment.
Have you ever had an experience in which you were glad you ha
d paid attention to some particular detail?
Please describe it.
Communication Skills (Oral)
Give me an example of how you would explain a complicated procedure to someone who was new to the
situation.
When, in the past, have you found it important to d
isagree with your boss? How did you approach her or
him, and what was the result?
Can you tell me about a job experience in which you had to speak up and tell other people what you
thought or felt?
Have you ever had to get a point across to different ty
pes of people? What approach did you take?
Have you ever given instructions to someone, and then learned they did it wrong? What happened?
Describe a situation where your work or idea was criticized. How did you handle it? What did you do about
it?
G
ive an example of a time when you could not participate in a discussion or could not finish a task
because you did not have enough information.
Give me an example of a time when you were able to communicate successfully with another person, even
when that
individual may not have personally liked you.
Describe a decision you made based largely on data you obtained by asking questions.
How do people react when you ask them questions? How well do they seem to understand what you want
to know?
Can you give
me an example of a time you had to sell a proposal to a group of your superiors or
coworkers? How did you do and how did it help?
Communication Skills (Written)
What are some of the most important documents you have written? What kinds of problems did
you have
writing them? What kind of reception did they receive?
What is the most difficult writing assignment you have undertaken recently? What made it challenging?
How did you handle it?
Have you ever written instructions to be followed by employee
s or customers? What did you do?
Recall an important report you had to prepare. How did you go about planning and organizing it?
To what kind of audience do you address most of your written work? What level of language do you use?
Have you ever had t
o write technical materials for lay people? Please give me an example.
Describe a time when you had to communicate information in a difficult or awkward work situation. How
did you handle that situation?
Control
Describe the procedures you have used t
o keep track of things that require your attention.
What do you do to keep track of your subordinates’ progress on delegated assignments?
What do you do when you find that a subordinate is not meeting your standards?
Decision
-
Making
Describe a work
-
rel
ated problem you had to face recently. What procedures did you use to deal with it?
Give me an example of a difficult decision you had to make at your last job. How did you solve it? What
was your rationale for choosing this method rather than another
solution?
Can you describe a work
-
related occasion when you felt you made up your mind too quickly? Too slowly?
Have you ever delayed a decision so you would have more time to think? Give me an example.
Give an example of a time when you had to be rel
atively quick in coming to a decision.
Delegation
Describe your normal methods of assigning work to subordinates.
Who is in charge while you are gone? How do you inform this person of the limits and responsibilities you
expect him/her to observe?
Have
you ever moved up to a position where you had to supervise former peers? How did you handle it?
Describe a project that required a major effort by many members of your staff. Who did you ask to
participate? What qualities made you choose them? What a
ssignments did they have?
You’ve probably had a situation in which you delegated a responsibility, but the work wasn’t done as you
expected. What caused it to happen? What would you do differently next time?
D
iv
ersity
Describe a work or community expe
rience in which you worked with people from different backgrounds.
What was most challenging about the experience? What was most rewarding?
Flexibility
Tell me about a time when you feel you were treated unfairly. What was the problem and how did you
handle it?
Tell me about a time you had to surmount an obstacle to reach a goal. What was the problem, and what
did you do about it?
Have you ever had an experience in which you failed to sell an idea or gain cooperation the first time, but
succeeded la
ter? What was the difference?
Describe a time when you were faced with problems or stresses at work that tested you coping skills.
What did you do?
Independence
On what occasions did you feel you had to consult with your boss before proceeding with so
me action?
When did you feel it was proper to act on your own?
responsibilities? What strategies did you use to coordinate the work? What methods did you
use to
prioritize your work? How did you enjoy that type of work?
Give me an example of a project or idea you’ve undertaken, even though you knew it would not be popular
with some people. How did things work out?
What were the limits of authority in yo
ur previous job? Did you ever find it necessary to go beyond them?
It’s possible, of course, to be loyal to your employer but still disagree with some rules and policies. Can
you cite an example in your own experience?
Initiative
Tell me about a time
your effort helped carry out some project or idea.
Describe a way you have improved the organization of a system or task at your present job.
What have you done to make your job easier or more rewarding?
Describe a situation in which you found you had a
serious problem. What did you do to solve it?
Tell me about an idea you generated. What did you do? How did things work out?
What is the most challenging thing you have ever done?
Give me an example of an important goal you had to set and tell me ab
out your progress in reaching that
goal.
Give me an example of a time when you had to go above and beyond the call of duty in order to get a job
done.
Describe the most creative work
-
related project you have completed.
Integrity
Give me an example of a
time you found it necessary to make an exception to the rules in order to get
something done.
Do you feel some rules should be obeyed more stringently than others? Give me some examples.
How strictly do you believe your coworkers normally follow the ru
les? Do
you approve of their attitude?
Judgment
What was the best decision you ever made? What were the alternatives? How did you go about making it?
Tell me the same thing about the worst decision you made.
How about the hardest decision you ever m
ade?
Tell me about a time when you tried to do something and failed. Would you have done anything different?
Tell me about a situation in the past year in which you had to deal with a very upset library user or
coworker.
Describe the worst customer or
coworker you have ever had and tell me how you dealt with him or her.
Leadership
Tell me about a time you had to gain the cooperation of a group over which you had little or no authority.
What did you do? How effective were you?
Describe a situation
in which you had to help a subordinate solve a problem or meet an objective. What
did you do? How successful were you?
Describe a situation in which a subordinate had a performance or disciplinary problem. How did you
handle it?
How have you motivated
your employees when salary incentives were not available?
Give me an example of when you felt you were able to build motivation in your coworkers and
subordinates.
Learning
-
Specific
What did you have to learn to be effective in your previous job? How
long did it take? Which parts were
the most challenging?
Have you ever had trouble learning a new machine or procedure? How did you deal with that situation?
How did you gain the technical knowledge you needed to do your job?
Listening Skills
Have yo
u ever had an occasion when you misunderstood someone else’s instructions? Why do you think
that happened?
Tell me about an instance from your previous job when you had to rely on verbal information from
someone else to get the job done.
How do you hand
le dissatisfied internal or external customers?
Organizational Cooperation
What did you do in your last job in order to be effective with your organization and planning? Be specific.
How did events in your department affect other parts of the organizat
ion?
Tell me about the problem you have had that would affect more than one department. How did you try to
solve it?
What other departments have been most useful in providing information or helping with problems? Least
useful?
Tell me about a situation
where you were a member of a team. What was your role and how did it make
the teamwork more effective?
Tell me about a specific occasion when you conformed to a policy even though you did not agree with it.
Persuasiveness
What do you consider the bes
t idea you ever failed to sell? What do you think the problem was?
Describe a situation in which you were able to positively influence the actions of others in a desired
direction.
Describe a work situation in which you effectively influenced the action
s of others. What strategies did you
use to communicate your point of view?
Planning/Time Management
Describe a typical workweek. How did you plan the week’s activities? How well did the schedule work?
Tell me about an occasion when your schedule wa
s upset by unforeseen circumstances. What did you do?
How do you determine which activities have top priorities on your time?
Describe a situation in which your department experienced a major backlog, or the threat of one. How did
you deal with that pr
oblem?
How do you develop short
-
range plans for your organization? Long
-
range plans?
Describe a situation when you had to manage multiple priorities with limited time. How did you handle it?
How did you decide what came first?
Resilience
Describe a
situation in which you suffered a major disappointment. What did you do?
Stress Tolerance
What kinds of pressures do you feel in your job? How do you cope with them? What frustrates you the
most?
What factors contribute to job stress? How do you dea
l with these?
Describe a situation in which you were under particularly great pressure. How did you deal with it? How
successful were you?
Under what circumstances would you take work home?
Supervision
Please summarize your supervisory experience in
previous positions in terms of the number of people you
supervised and your level of responsibility (i.e. scheduling, payroll, training, coaching, performance
management, etc.)
How would you describe your ability to provide or receive feedback about work
performance?
What do you do to set an example for your employees?
How do you get people who do not want to work together to establish a common approach to a problem?
Training
What techniques or approaches have you found to be the most effective when tr
aining employees?
What techniques or approaches have you found to be the most effective in motivating employees?
Team Work
Describe a time when you worked with a group of people to complete a project. What was your role? What
did you like or dislike a
bout that experience?
What did you do in your last job to contribute toward a teamwork environment? Be specific.
Technical Ability
Give me an example of an especially difficult assignment or project. What was your role? What did you
do?
It says on y
our application that you have operated a personal computer. Describe a typical project on that
machine.
Describe the most significant written document, report, or presentation that you’ve completed.
How do you keep up with the changing technologies in t
he library field?
Technical/Professional Knowledge
What is the most significant written document, report, or presentation that you have completed? What
made it an effective product?
How do you view the librarian’s role in the academic community?
How d
o you keep up
-
to
-
date with changes in librarianship and in library technology?
What was the most creative work
-
related project that you have completed? What did
you enjoy about the
experience.
What do you think is the most important development in your
field today? What impact do you think it will
have?
How do you keep informed about what’s happening in your field?
To what job
-
related organizations do you belong?
What job
-
related publications do you normally read?
Have you recently attended any conf
erences or seminars in your field? What did you get out of them?
Do you have a philosophy of public service? How would you characterize it?
How did you choose the library profession? What rewards does it hold for you?
Please tell me about a great ide
a you have witnessed in the field of librarianship recently. What impressed
you about it?
Now that you’ve had a chance to look at the job description, please describe to me things that you have
done which demonstrate your experience or ability to perform
well in this job.
If a friend asked you what you would be doing in this job, what would you say?
Give me an example of a time when you used your fact
-
finding skills to gain information needed to solve a
problem; then tell me how you analyzed the informa
tion and came to a decision.
What professional goals do you still want to achieve?
Work Standards
How would you define a good job in your line of work?
What personal performance standards do you set for yourself? What have you done to meet them? What
do you do if you find yourself falling short of a standard?
If you were going to evaluate your own performance, what factors would you consider most important?
Do you make extra efforts to meet deadlines? Describe what you have done to complete a proje
ct or
report on time.
What are the important things your department has contributed to the organization in the last year?
Supervision
In your previous jobs, how have you dealt with chronically late employees?
How would you handle a performance problem
with your best employee? Your worst employee?
Describe a situation in which one or more subordinates had roles in the decision
-
making process. How did
you make use of their contributions?
What did you do to help your subordinates set performance objec
tives last year?
What have you done to make your subordinates’ jobs easier or more rewarding?
What have you done to make your group work more smoothly and efficiently?
In your mind, what is the greatest thing that distinguishes a superior employee from
someone who gives
typical good performance?
What factors do you consider most important in judging a subordinate’s performance?
Wrap
-
Up
What do you see as the biggest difficulty in this job? How would you minimize it?
What do you see as the biggest op
portunity in this job? How would you maximize it?
What would you most like to accomplish if you had this job?
What do you see as the opportunities and challenges of this position?
How does this position fit into your career plans?
What skills or chara
cteristics do you have that you feel would be especially useful if you were the
successful candidate for this position?
Is there anything that surprised you about the interview? About the University?
Is there a question that we didn’t ask for which you
had prepared an answer or is there something you’d
like us to know that perhaps we did not ask
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